Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a global technology company who is delivering truly prominent IT solutions, IT Design, IT Management, Data Security, Business Reform, and Infrastructure Plan for enterprises. Due to the company's expansion to EMEA and Manila, our respected client is currently looking for a professional who has experience for the job of Credit Card Processor. The company is based in Pasig, Metro Manila, Philippines, that currently offers hybrid set-up with night shift work hours and devices/equipment will be provided.
The Credit Card Processor will be responsible for independent confirmation and subsequent release of valid orders through optimum utilization of verification tools, bank confirmation and calling customers to authenticate their orders using credit card as payment method. It is also his primary role to proactively identify fraudulent orders and escalate suspicious transactions for cancellation and marking. This role is also to facilitate inquiries regarding credit card charges, pending authorizations and Refund, communicate with the Sales and Customer Service team regarding order status and requirements for order release, coordinate with Cash posting regarding wire transfer payments and interfacing with other departments to assist customers in expediting order processing.
What you'll do:
- Independent confirmation of orders (Sales and Web orders) from any Credit Card processing bucket and subsequent release of those orders that meet the established criteria.
- Utilization of Cybersource, Lexis Nexis, and other outside sources for the purpose of confirmation of orders from customers.
- Interfacing with internal and external customers and credit card issuers to confirm the validity of information provided during order placement.
- Detect emerging fraud trend, cancelling and tagging the order and other link accounts as Fraud once confirmed by cardholder, and escalate suspected fraudulent orders for further review.
- Handling incoming customer calls in a timely manner (through our Toll Free Number and direct callback) to provide internal and external customer support.
- Notifying internal and external customers of orders that have been declined or other issues that arise during the order confirmation process either by telephone contact or by email.
- Substantiating all confirmation work performed on an order by inputting accurate notes on all orders.
- Handling inquiries regarding credit card authorization, Settlement and Refund. This includes calling the credit card issuer to request immediate authorization reversal as requested by the customer.
- Modifying the order details for Web orders such as Credit Card number, Name, Phone number, Billing or Shipping address based on customer's confirmation prior to release of the order.
- Communicate with Cash Posting Team to confirm wire payment of customers which were declined to use Credit Card.
- Interfacing with Sales or Customer Service regarding product or shipment inquiries of customers
- Communicating with Tax team regarding customer's concern on Sales tax and Tax exemption requests. This issue arise when cardholders has question on the credit card charges.
What you'll need:
- Bachelor's Degree in Banking and Finance / Business Administration or related field, from four-year College or University.
- At least 2 years of experience in Credit Card Verification, Fraud Analysis, Customer Service Assistance and other related experience.
- Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives.
- Strong written and verbal English communications skills.
- Able to successfully manage multiple priorities.
- Proven ability to communicate effectively across all levels of the organization.
- Strong commitment to company values and operating principles.
Preferred
- Master's Degree in Banking and Finance / Business Administration or related field and
- Experience working in Fraud Risk Management and Customer Service.
