Senior Product Operations Executive

  • Sector: 工业
  • Contact: Nathalie MaryVillasencio
  • Start Date: ASAP
  • Location: Makati City
  • Salary: PHP60000 - PHP80000 per month
  • Expiry Date: 17 June 2022
  • Job Ref: BBBH395531_1652837980
  • Contact Email: nathalie.villasencio@monroeconsulting.com.ph

Products Operations Senior Executive

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a Southeast Asia's largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, aims to digitize the region's used car industry by reshaping and elevating the car buying and selling experience. The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Job Summary:

As a Product Operations, you are part of the Product team that supports Carsome's rapidly growing customer base. This role is critical to the performance, reliability, and usability of products. You are expected to work closely with the product and business teams to smoothly roll-out product features, gather feedback, measure product success, and improve product adoption.

Key job responsibilities include:
* Facilitate internal or external user interviews and other market research
* Oversee quality assurance checks on new features, and assist in product launches by preparing roll-out materials, build up our knowledge base, and participating in training sessions
* Analyze data to help product management make better-informed decisions
* Project manage product launches/updates in the local market
* Work closely with the operations, customer service, sales, and business development teams to improve the customer experience
* Work closely with the Product team for team building activities and branding.
* Identify pain points of internal teams and propose solutions to the regional product management team
* Become the go-to person for the local operations processes, and provide constructive
* feedback to the regional product management team to design better products

Requirements:
* 2+ years of project management/success management/product/technical support experience and any related experience
* Strong communication skills
* Proven problem-solving and analytical skills, attention to detail, and exceptional organizational skills
* Independent and ready to work in a fast-paced company with a strong can-do attitude
* Proficient in English