Monroe Consulting Group, an Executive Recruitment Firm, is partnering with an organisation in the Industrial sector to hire a Team Lead (Control Tower Operations). This opportunity is based in Malaysia.
Position Overview
Lead Control Tower Operations to ensure efficient shipment execution, supply chain visibility, and service excellence across multiple transport modes. They will drive operational performance by coaching a team, optimising processes, and ensuring timely, cost-effective delivery outcomes.
Key Responsibilities
- Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution.
- Act as the first escalation point for operational issues and guide the team in problem-solving.
- Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders.
- Monitor service provider performance and compliance and identify continuous improvement opportunities.
- Manage shift schedules, workload, overtime, and leave planning to ensure business continuity.
- Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations.
- Support supplier on boarding and ensure compliance with operational SOPs.
- Assist in KPI tracking, reporting, and preparation of operational reviews.
Key Requirements
Qualifications & Experience
- Minimum 4 years of experience in transport management or freight forwarding.
- Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment.
- Exposure to AOG/non-AOG shipments.
Technical / Functional Expertise
- Strong understanding of logistics processes, transport operations, and supply chain visibility.
- Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus).
- Willingness to work rotational 24/7 shifts.
Soft Skills & Leadership Competencies
- Excellent communication skills in English; additional languages are an advantage.
- Hands-on, proactive, and able to work under pressure.
- Ability to lead, coach, and support a team while driving operational excellence.
- Strong problem-solving capabilities and experience handling operational escalations.
- Ability to collaborate effectively with customers, suppliers, carriers, and internal stakeholders.
