Monroe Consulting Group is representing a fast-growing Traditional Chinese Medicine (TCM) clinic group undergoing rapid multi-site expansion. This role requires a hands-on leader to directly manage day-to-day clinic operations while driving consistent performance and operational excellence across branches.
Key Responsibilities
- Take full ownership of daily clinic operations across assigned branches, ensuring smooth, efficient, and high-quality service delivery
- Be directly involved on the ground in managing staffing, scheduling, patient flow, and operational issues
- Implement and continuously improve SOPs, workflows, and operational standards across clinics
- Support new clinic openings, including site setup, staff readiness, and ensuring operational go-live success
- Ensure full compliance with local regulations, licensing requirements, and clinic standards
- Build, manage, and maintain strong relationships with TCM Physicians and practitioners
- Lead recruitment, onboarding, and training of clinic staff to ensure strong team capability
- Monitor and manage inventory levels, including herbal medicine supply and coordination with suppliers
- Track and manage key operational KPIs (patient volume, service quality, revenue, and costs) on a daily basis
- Identify operational gaps and immediately implement corrective actions to improve efficiency and profitability
- Work closely with management on pricing, service delivery improvements, and execution of expansion plans
Requirements
- Bachelor's degree in Healthcare Management, Business, or related field
- 5-8 years of experience in healthcare, clinic, or multi-site operations
- Proven experience managing multiple clinic or retail healthcare branches
- Strong hands-on experience in daily operations and problem-solving on the ground
- Experience in clinic setup, new branch opening, or expansion projects
- Prior exposure to TCM clinics or strong understanding of the TCM ecosystem is highly preferred
- Solid understanding of physician management and herbal medicine supply chain
- Strong leadership with a hands-on, roll-up-your-sleeves mindset
- Excellent stakeholder management and execution skills
- Able to work in a fast-paced, growing environment with high operational involvement
