Monroe Consulting Group, an Executive Recruitment Firm, is partnering with an organisation in the Healthcare sector to hire a Customer Relationship Manager. This opportunity is based in Selangor, Malaysia.
Position Overview
The Manager will drive customer success by ensuring clients achieve their desired outcomes through effective utilisation of the organisation's services. They are responsible to build long-term client relationships, enhance customer satisfaction, and support retention and business growth initiatives.
Key Responsibilities
- Customer On boarding: Help new customers understand and successfully use the product.
- Relationship Management: Maintain strong relationships with key clients, ensuring satisfaction.
- Product Adoption & Training: Provide guidance and support to maximise product usage.
- Proactive Engagement: Anticipate customer needs and address issues before they arise.
- Renewals & Retention: Work to reduce churn and increase customer loyalty.
- Cross-Selling & Up selling: Identify opportunities to offer additional services or upgrades.
- Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements.
Key Requirements
Qualifications & Experience
- Experience in medical sales or insurance is an advantage.
Technical / Functional Expertise
- Proficiency in CRM tools (e.g., Salesforce, HubSpot).
- Ability to manage multiple accounts.
Soft Skills & Leadership Competencies
- Strong communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Customer-focused mindset.
