Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire a Client Success Manager. This opportunity is based in Malaysia.
Position Overview
The Client Success Manager is responsible for managing key FMCG client relationships and ensuring the successful delivery of insights, analytic, and data-driven solutions that address business needs. This role plays a critical part in strengthening client partnerships, supporting commercial objectives, and translating complex data into actionable recommendations that drive business growth and customer engagement.
Key Responsibilities
- Serve as the main point of contact for assigned FMCG clients, ensuring excellent service and long-term partnerships.
- Understand client objectives, brand strategies, and business cycles to proactively provide relevant solutions and insights.
- Conduct regular business reviews and presentations with clients to showcase performance, shopper trends, and growth opportunities.
- Collaborate with the commercial team by sharing relevant shopper and sales insights to support joint business planning, campaign optimisation, and strategic decision-making.
- This includes preparing insight reports, sharing, and aligning findings with priorities and overall strategies.
- Coordinate data access, campaign evaluation and category reviews to ensure insights sharing in conjunction with data solutions.
- Translate shopper, loyalty, and sales data into meaningful narratives for clients and the commercial team.
- Support and evaluate campaign performance, and work closely with stakeholders to deliver insightful reports and presentations.
Key Requirements
Qualifications & Experience- Bachelor's or Master's Degree in Business Administration, Communication Arts, Computer Science, Computer Engineering, or a related field.
- 3 to 5 years of working experience in client servicing, key account management, or shopper insights, preferably with FMCG or retailer accounts.
- Excellent communication and presentation skills.
Technical / Functional Expertise
- Strong knowledge of the Malaysian retail and FMCG landscape.
- Proficient in interpreting data and insights to drive business recommendations.
- Experience translating shopper, loyalty, and sales data into business insights and actionable recommendations.
- Experience supporting campaign evaluation, category reviews, and insight reporting.
- Strong project management skills and attention to detail.
- Ability to manage multiple stakeholders and complex timelines.
Soft Skills & Leadership Competencies
- Strong stakeholder management and relationship-building capabilities.
- Outstanding ability to think creatively, identify and resolve problems.
- Ability to work collaboratively with clients, commercial teams, and cross-functional stakeholders.
- Strong business acumen with a proactive and client-focused approach.
