Collections & Payment Officer

  • Sector: Monroe Banking & Finance
  • Contact: Myraflor G.Tabuzo
  • Location: Pasig
  • Salary: Up to PHP30000 per month + attractive benefits
  • Expiry Date: 02 June 2022
  • Job Ref: BBBH396125_1653548829
  • Contact Email: myraflor.tabuzo@monroeconsulting.com.ph


Executive recruitment company Monroe Consulting Group is recruiting on behalf of a multi-award winning FinTech company that offers online loans. Our reputable client is looking for high performing Collections & Payments Officers that have background in customer service. This will cover inbound and outbound calls, email and text messages to services to their Australian customers. This is a day shift, hybrid working arrangement with office in Ortigas Pasig City and a weekend work will be required every fortnight.

Key responsibilities include :

  • Managing inbound and outbound calls
  • Providing a superior customer experience
  • Resolving customer enquiries and issues around collections and payments
  • Updating our systems and database
  • Maintaining an up-to-date knowledge of existing company's products
  • Updating company's knowledge base with newly identified solutions



Key requirements include:

  • Experience working in a call center environment or similar
  • Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
  • Previous experience in financial services would be highly regarded
  • Being proactive with high levels of energy and integrity
  • Good negotiation skills
  • Excellent interpersonal skills with the ability to quickly build rapport
  • Highly developed organisational skills and attention to detail