Executive recruitment company Monroe Consulting Group is recruiting on behalf of a multi-award winning FinTech company that offers online loans. Our reputable client is looking for high performing Collections & Payments Officers that have background in customer service. This will cover inbound and outbound calls, email and text messages to services to their Australian customers. This is a day shift, hybrid working arrangement with office in Ortigas Pasig City and a weekend work will be required every fortnight.
Key responsibilities include :
- Managing inbound and outbound calls
- Providing a superior customer experience
- Resolving customer enquiries and issues around collections and payments
- Updating our systems and database
- Maintaining an up-to-date knowledge of existing company's products
- Updating company's knowledge base with newly identified solutions
Key requirements include:
- Experience working in a call center environment or similar
- Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
- Previous experience in financial services would be highly regarded
- Being proactive with high levels of energy and integrity
- Good negotiation skills
- Excellent interpersonal skills with the ability to quickly build rapport
- Highly developed organisational skills and attention to detail