Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our respected client is looking for a Contract Management Manager.
The role is based in BGC, Taguig City, with a Hybrid setup (3 days onsite, 2 days WFH per week) and a night shift schedule.
Job Summary:
As the Contract Management Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.
Position Responsibilities:
- Monitor the overall success of service delivery for a workflow
- Review performance data from the operations teams to evaluate the effectiveness of the operations team leads and individual influencers
- Maintain overall accountability for the request fulfillment process for a specific workflow
- Ensure teams have all necessary resources to perform delivery work
- Monitor and track events, inform stakeholders of potential risks, and escalate events if needed
- Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions
Minimum Qualifications:
- Must have 7+ yrs commercial/contract law experience
- Knowledge of contracting concepts and ability to draft simple integrity checks in accordance with prescribed templates and guidelines.
- Excellent verbal and written english language skills
- Strong analytical and communication skills.
- Bachelor's degree from an accredited institution
- 5+ years of business operations, BPO or other customer-service focused industry experience, with 5+ years of managerial experience
Preferred Qualifications:
- Experience working with vendor contracts, including drafting and amending standard templates.
- Proven ability to be customer-oriented in handling communications and issues
- Experience handling complex teams
Benefits
- We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
- We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
- Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
