Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of the world's learning company that provides content, assessment and digital services to learners, educational institutions, employers, government and other partners globally. This job is on a WFH Set up until further notice, and night shift schedule. Company is based in Mandaluyong City, Philippines.
Job Summary:
Using data provided by all appropriate systems, prepare and deliver deductions analytics and reporting work to customers and business areas enabling effective business decision making. Do this by:
Key job responsibilities include:
- Maintain data for analysis on open deduction balances and determine their validity.
- Resolves issues impacting deduction performance using effective prioritization, time management and problem-solving skills.
- Understands the process for deduction appeals set forth by each client.
- Proactively partner with internal customers (Operations Department) to identify trends and resolve issues that cause invalid deductions.
- Regularly make decisions that will have a direct impact on profitability and cash flow.
- Work closely with the Billing/ Customer Service Department to improve quality billing by creating data that give the biller information to review before billing.
- Identifies and drives process improvement for reducing administrative costs, streamlining processes, and reducing deduction volume.
Key job requirements include:
- Bachelor's degree in Accounting or related field
- With at least 1 year of solid experience in B2B Collection
- Fluent in English written and verbal communication
- Strong logical thought capability
- Basic computer and internet navigation skills
- Strong Microsoft Excel user
- Customer Engagement
- Keen to details, Active listening and probing skills
- Requires minimal supervision
- Impressive work attitude, highly tolerant and patient
- Can work under pressure and willing to render overtime if needed
- Willing to work on a night shift schedule as this will support our major accounts in North America and Canada
