Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a high growth regulatory approved online training and certification company with offices in USA, Pakistan, and Manila. This leader in online training and certification across a wide range of industries and professions is looking for a Customer Support Representative who will be the go-to person to review and master product/service - related systems and material per client. This is a temporary remote work set up but there are also chances of change shifts and candidate should be open on this set-up.
Job summary:
The Customer Support Representative will be responsible for receiving, initiating, documenting and handling product/services-related transactions over the phone to and from customers. This will be the go-to person to review and master product/service - related systems and material per client.
Key job responsibilities include:
- Effectively responds to client concerns and queries with courtesy and professionalism.
- Communicates with customers via phone, email or chat.
- Answers incoming calls from clients and directs them to correct department or individual.
- Focuses on delivering a positive customer experience.
- Required to do research on companies for setting up M&A calls.
- Strong Interpersonal Skills, professional; courteous, friendly and empathetic maintain reporting on daily calls and service levels.
- Enter Ticket for CS as needed to report bugs.
Key job requirements include:
- 1-year preferred experience as a CSR
- College Level Preferred
- Advanced proficiency in Microsoft Excel, Word and PowerPoint
- Strong Written and verbal Communication skills (English); Interacting with diverse personalities
- Self-starter with excellent follow-up and time management skills; ability to multi-tasks
- Capable of handling fast-paced, innovative and constantly changing environment
- Applicants must be willing to work in Fort Bonifacio Global, Taguig City.