Award-winning executive recruitment company Monroe Consulting Group is recruiting on behalf of our client, a leading financial institution in Thailand. The company is seeking an experienced Head of Digital Applications to lead the strategy, development, and continuous enhancement of its customer-facing digital platforms, driving digital innovation, user engagement, and business growth.

Head of Digital Applications will lead the strategy, development, and continuous enhancement of customer-facing digital platforms. This role will work closely with business stakeholders, technology teams, and external partners to deliver digital initiatives that improve customer experience, drive digital adoption, and increase user engagement across digital channels.

The successful candidate will own the end-to-end product lifecycle, from business strategy and requirements gathering to project delivery, performance monitoring, and continuous improvement.

Job Responsibilities

Define and execute the digital application strategy and product roadmap aligned with business objectives.
Partner closely with business stakeholders to understand customer needs, gather business requirements, and translate them into digital solutions.
Lead the development and enhancement of digital products, features, and customer journeys to improve user experience and drive digital adoption.
Oversee end-to-end project delivery, including planning, implementation, testing, risk management, and stakeholder communication.
Monitor application performance, customer behavior, and business KPIs to identify opportunities for continuous improvement.
Drive initiatives to increase customer acquisition, active users, engagement, and digital channel utilization.
Collaborate with technology teams, UX/UI, marketing, operations, and external vendors to ensure successful product delivery.
Manage project budgets, timelines, resources, vendor relationships, and governance while ensuring compliance with internal policies and regulatory requirements.
Lead and develop a high-performing team while fostering collaboration across business and technology functions.

Job Requirements

Extensive experience in Digital Product Management, Digital Platforms, Application Management, Digital Transformation, or related disciplines.
Proven experience managing large-scale, customer-facing digital applications serving a high volume of users, with a strong track record of driving digital adoption, user engagement, and business growth.
Experience within Banking, Financial Services, FinTech, E-commerce, or other digital businesses with customer-facing platforms.
Strong experience partnering with business stakeholders to gather requirements, translate business needs into digital solutions, and lead cross-functional teams.
Proven track record of delivering digital products and platform enhancements that improve customer experience, increase user adoption, and achieve business objectives.
Strong knowledge of Digital Product Management, Agile delivery, project management, application lifecycle management, and stakeholder management.
Excellent leadership, communication, analytical, problem-solving, and decision-making skills.
Strong command of both written and spoken English.