Award-winning executive recruitment company, Monroe Consulting Group is recruiting on behalf of a leading insurance company with a strong market presence and a commitment to helping customers achieve long-term financial security. With a trusted brand, established customer base and ambitious growth plans, the company is accelerating its digital transformation journey to enhance customer experience and expand its digital business capabilities.
The Head of E-Commerce is responsible for developing innovative customer acquisition initiatives, enhancing digital customer experiences, and identifying new opportunities to expand market reach and business performance. Working closely with senior leadership and cross-functional teams, this role will leverage data-driven insights, champion digital innovation, and deliver strategic initiatives that support the organization's long-term growth objectives.
Job Responsibilities
Develop and execute digital business and e-commerce strategies to drive sustainable growth.
Lead customer acquisition, engagement, and conversion initiatives across digital channels.
Identify new business opportunities, partnerships, and innovative growth initiatives.
Enhance customer journeys and digital experiences to improve satisfaction and retention.
Utilize data, market insights, and performance metrics to optimize business outcomes.
Collaborate with cross-functional teams to deliver strategic digital projects and initiatives.
Drive innovation and continuous improvement to strengthen the organization's digital capabilities.
Job Requirements
Experience in digital business, e-commerce, digital sales, growth, or customer acquisition
Background in financial services, insurance, banking, fintech, or related industries
Track record of launching innovative digital products, platforms, or acquisition programs
Strong commercial acumen with the ability to translate ideas into measurable business outcomes
Entrepreneurial mindset, comfortable with ambiguity and high ownership
Excellent stakeholder management and communication skills
Professional proficiency in English, both written and verbal
