Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a high growth regulatory approved online training and certification company with offices in USA, Pakistan, and Manila. This leader in online training and certification across a wide range of industries and professions is looking for a Helpdesk Engineer with experience in Tier 1 and 2 Technical Support. This job is currently on a Temporary WFH set up but may require to be an On-call Support. There are also chances of change shifts and candidate should be open on this set-up. The company will go back onsite by January 2022 and office is located in BGC, Taguig City, Philippines.
Job summary:
The company is seeking a Helpdesk Engineer to join their growing team in Manila, Philippines. The Helpdesk Engineer will be responsible for day-to-day operations and support for our office. This role serves as a contact for all technology-related communication within the office.
Key job responsibilities include:
- Provide Tier 1 and Tier 2 hardware and software technical support both onsite and remotely
- Administer, maintain, and support workstations (Windows 10/Mac) and mobile devices
- Responsible for day-to-day administration of Windows Active Directory and Domain controller
- Efficiently diagnose and troubleshoot technical issues
- Provide advice on technology best practices
- Communicate effectively to understand problems and explain solutions
- Provide updates and follow up to employees/peers/applicable internal teams on reported issues to ensure timely and complete resolution
- Maintain a high level of customer service by being customer-oriented and patient
- Administer Microsoft Office 365 products and services
- Manage onboarding and offboarding of users
- Support DNS, DHCP, VPN and File Servers
- Manage users accounts, system/network updates and virus protection
- Develop and implement training procedures and documentation for employees and contractors
- Perform system backups and recovery as required
- Update and document all tasks through company ticketing system (JIRA)
- Manage and maintain inventory of technology assets
- Serve as a contact for all technology-related communication within the office
- Assist with special assignments as needed
Key job requirements include:
- Must have minimum of MCP Microsoft Certification
- Experience with Windows Active Directory and Azure AD (Minimum 2-3 years)
- Ability to communicate effectively with good oral and writing skills
- Ability to lead technology efforts including activities to develop, implement, and evaluate both the system and network
- Advanced knowledge of TCP/IP protocols
- Solid troubleshooting skills
- Maintain a broad knowledge of technology, equipment, and/or systems
- Experience in 24x7x52 operating environments (Call Center experience preferred)
- Willingness to see complex problems through to resolution
- Must be able to work independently and as a team member to share goals and objectives
- Ability to work well under pressure and meet deadlines
- Bachelor of Computer Science Degree
- 2 to 3 years' experience directly related to the duties specified
- Experience with Microsoft Endpoint Manager/Configuration Manager and MDM solutions (Preferred)
- ITIL v4 certification (Preferred)
- Proficiency in English
- Excellent communication skills
- Customer-oriented
- Positive Attitude
