Executive recruitment company Monroe Consulting Group is recruiting on behalf of one of the leading financial services company. Our distinguished client is currently seeking for an experience Industrial & Employee Relations Manager. The winning candidate will lead and manage all industrial and employee relations matters, ensuring compliance with local labor laws and alignment with companies' global HR policies. This role plays a critical part in fostering a fair, compliant, and high-performance work environment while mitigating employee relations risks.

Responsibilities:

1. Industrial & Employee Relations Management

Act as the subject matter expert on all IR/ER matters, including disciplinary actions, grievances, and dispute resolution
Manage end-to-end investigation processes, ensuring fairness, consistency, and proper documentation
Advise managers on handling performance issues, misconduct, and employee concerns
Lead domestic inquiries (DI) and represent the company in IR-related proceedings if required

2. Compliance & Governance

Ensure full compliance with Malaysian labor laws and statutory requirements (e.g., Employment Act, Industrial Relations Act)
Align local practices with company global policies and governance standards
Maintain proper documentation and audit-ready records for all ER cases
Identify potential legal risks and recommend mitigation strategies

3. Policy Development & Implementation

Develop, review, and update HR policies, employee handbook, and disciplinary frameworks
Ensure policies are clearly communicated and consistently applied across the organization
Drive initiatives to strengthen workplace culture and ethical conduct

4. Stakeholder Advisory

Partner closely with HR Business Partners and business leaders to provide ER guidance
Coach line managers on best practices in employee management and conflict resolution
Support leadership in sensitive employee matters and organizational changes

5. Employee Engagement & Risk Prevention

Analyze ER trends and provide insights to proactively address workplace issues
Lead initiatives to improve employee experience, engagement, and retention
Promote a positive workplace culture aligned with company values

Job Requirements:

Bachelor's degree in Human Resources, Law, Business Administration, or related field
Minimum 6-10 years of experience in IR/ER, preferably within financial services, banking, or multinational environments
Strong experience handling disciplinary cases, investigations, and domestic inquiries
In-depth knowledge of Malaysian labor laws and industrial relations practices
Strong stakeholder management and influencing skills
High level of discretion, integrity, and professionalism
Excellent communication and conflict resolution skills
Analytical mindset with strong documentation and reporting capabilities