An award-winning and well-established organization with a strong presence in its industry is currently expanding its team and looking for a talented Key Account Manager to join the business.
The organization is recognized for its commitment to quality, innovation, and customer excellence, with a strong track record of building long-term relationships and delivering value to its customers. With continued business growth and expansion, this is an excellent opportunity for a commercially driven professional to take ownership of strategic accounts and contribute to the company's continued success.
The Key Account Manager will be responsible for managing and growing relationships with key and strategic customers. The role will focus on customer retention, revenue growth, account development, and ensuring a high level of client satisfaction.
The successful candidate will act as the primary point of contact for key accounts, develop strategic account plans, identify opportunities for business growth, and work closely with internal teams to deliver solutions that meet customer requirements.
Job Responsibilities
- Develop and maintain strong, long-term relationships with key clients and strategic accounts.
- Act as the primary point of contact for assigned key customers.
- Understand customers' business objectives, challenges, requirements, and future needs.
- Develop and implement strategic account plans to achieve revenue and growth targets.
- Identify opportunities for upselling, cross-selling, and expanding existing business.
- Build strong relationships with key decision-makers and stakeholders within customer organizations.
- Coordinate with internal teams, including Sales, Marketing, Operations, Customer Support, and Finance, to ensure customer requirements are effectively met.
- Monitor account performance, customer satisfaction, and revenue performance.
- Conduct regular business reviews, account meetings, and presentations with key clients.
- Negotiate contracts, pricing, commercial terms, and service agreements.
- Proactively identify and resolve customer issues, escalating concerns when necessary.
- Monitor market trends, customer needs, and competitor activities to identify potential business opportunities.
- Track sales forecasts, account metrics, and business performance.
- Prepare regular reports and provide updates to management on account performance, opportunities, and risks.
KEY PERFORMANCE INDICATORS (KPIs)
- Account retention rate
- Revenue growth from key accounts
- Customer satisfaction scores
- Upsell and cross-sell revenue
- Contract renewal rate
- Achievement of sales and revenue targets
- Sales forecast accuracy
- New business opportunities generated from existing accounts
Job Requirement
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
- Proven experience in Key Account Management, Account Management, Sales, Business Development, or a related commercial role.
- Experience managing strategic or high-value customers.
- Strong knowledge of sales methodologies and account planning techniques.
- Strong commercial awareness with the ability to identify and develop business opportunities.
- Good data analysis, reporting, and forecasting capabilities.
- Strong negotiation, presentation, communication, and interpersonal skills.
- Excellent customer relationship and stakeholder management skills.
- Strong project management and problem-solving abilities.
- Customer-focused mindset with a strong commercial orientation.
- Good command of English, both written and spoken.
- Experience using CRM systems and Microsoft Office applications.
