Job Description
We are seeking a Operations Manager to drive operational excellence, process optimization, and business performance across a large-scale retail network. This role will be responsible for identifying operational improvement opportunities, enhancing productivity, improving customer retention, and leading strategic initiatives that support business growth.
Key Responsibilities
- Lead operational excellence initiatives by analyzing existing processes and identifying opportunities for improvement.
- Develop and implement operational frameworks, SOPs, and performance standards to improve efficiency and scalability.
- Drive initiatives related to business process improvement, frontliner productivity, lead conversion optimization, and system automation.
- Design and execute customer retention strategies to improve customer satisfaction and loyalty.
- Lead cross-functional projects that enhance operational performance and business outcomes.
- Collaborate with stakeholders across departments to ensure successful implementation of strategic initiatives.
- Monitor operational KPIs and provide insights, benchmarking performance against industry standards and best practices.
- Establish data-driven approaches to improve decision-making and operational effectiveness.
Requirements
- Minimum 5+ years of experience in Operational Excellence, Business Strategy, Operations, or Data Analytics within a retail business with a large multi-city footprint.
- Proven leadership experience with the ability to manage and develop teams.
- Strong analytical and problem-solving skills with a highly data-driven approach to decision-making.
- Demonstrated ability to lead initiatives from concept through implementation, monitoring, and continuous improvement.
- Experience managing multiple projects simultaneously while effectively prioritizing business needs.
- Understanding of financial statements and business performance metrics.
- Experience in consulting, process improvement methodologies (e.g., Six Sigma), or operational transformation is an advantage.
- Basic to intermediate proficiency in SQL and/or Python is preferred.
- Strong stakeholder management skills with the ability to influence and collaborate across all organizational levels.
- Professional proficiency in both English and Bahasa Indonesia.
- Willingness to travel across Indonesia as required.
