Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the healthcare industry to hire an Operations Manager. This opportunity is based in Bali.

Position Overview

The Operations Manager is responsible for overseeing key patient-facing operations, ensuring efficient service delivery across Patient Services and Business Office functions.

This role plays a critical part in driving operational excellence, enhancing patient experience, and fostering effective collaboration across multidisciplinary healthcare teams.

Key Responsibilities

Lead daily Patient Service and Business Office operations.
Manage and develop the operational team.
Collaborate closely with medical, nursing, pharmacy, and other stakeholders.
Drive improvements in operational processes, service quality, and patient experience.
Monitor operational performance and resolve service or workflow issues.
Foster a collaborative and people-oriented working environment.

Key Requirements

Qualifications & Experience

Bachelor's degree in a relevant discipline.
Proven experience in hospital or healthcare operations.
Previous team management experience.
Exposure to oncology, radiotherapy, nuclear medicine, or specialist healthcare services is an advantage.
Good command of English.
Willing to be based in Bali.

Technical / Functional Expertise

Strong exposure to Patient Services, Front Office, Business Office, or hospital operations.
Experience monitoring operational performance and resolving service and workflow issues.
Ability to drive operational process improvements and service quality initiatives.
Strong understanding of healthcare operational environments and patient service delivery.

Soft Skills & Leadership Competencies

Strong people management skills.
Strong stakeholder management skills.
Ability to collaborate effectively with medical, nursing, pharmacy, and other cross-functional teams.
Proven capability to create and maintain a collaborative, people-oriented working environment.