Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Logistics sector to hire an Operations Supervisor (Control Tower). This opportunity is based in Penang, within a regional Control Tower environment supporting global supply chain operations.
Position Overview
This role leads and supports control tower operations to ensure effective execution of end-to-end supply chain activities across multiple transport modes. It plays a critical role in driving on-time delivery, service quality, and continuous operational improvement.
Key Responsibilities
Day-to-Day Operations:
- Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
- Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
- Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
- Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
- Support the on-boarding of suppliers to ensure SOP compliance
- Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
- Contribute to the design and implementation of improvements to processes or policies in collaboration with other functions within the Control Tower or region
- Manage other tasks assigned by Operations Managers
Team Management:
- Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
- Ensure adherence to established work standards and work processes
- Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning
In addition:
- Act as back up for Operations Manager in case of absences
- Assist Operations Manager in compilation of billing, KPI reporting, monthly reviews and quarterly business reviews
- Support Operations Manager in data collection & analysis as requested by internal or external stakeholders
- Support Operations Manager in ensuring quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
- Support implementation of internal and external optimisation and improvement projects
Key Requirements
Qualifications & Experience
- Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience
- Diploma in Business Administration or Supply Chain Management, or Bachelor's degree in International Trade, Logistics or Commerce
- Minimum of 3 years' operational experience in freight forwarding, logistics or international supply chain management
- At least 1 year of experience managing a smaller team
- Freight forwarding experience with a thorough understanding of transport and logistics processes in at least one mode of transport (air, ocean or ground)
- Experience in freight forwarding and/or warehousing within Pharma / Healthcare, Automotive, Aerospace or High-tech industries considered advantageous
- Knowledge of applicable industry standards and/or certifications such as ISO 9001, GDP and other quality management frameworks
Technical / Functional Expertise
- Strong IT skills with working knowledge of Microsoft Office
- Advanced proficiency in Excel, PowerPoint, Word and Visio
- Ability to monitor, analyse and report on KPIs, dashboards and operational performance metrics
- Capability to prioritise work and assign workloads effectively based on resource availability
Soft Skills & Leadership Competencies
- Fluency in English, both written and spoken
- Multilingual capabilities are an added advantage
- Demonstrated ability to lead and motivate a team effectively
- Excellent communication skills with a strong customer service-oriented mindset
- High degree of self-motivation and accountability
- Ability to work under pressure in a fast-paced environment with strong time management skills
- Highly dependable and reliable in ensuring operational priorities are met
- Openness to working in an international, multicultural environment
- Willingness to occasionally support work schedules outside standard business hours, including evenings or weekends
