Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation within the Industrial industry to hire a Workday Process Owner. This opportunity is based in Malaysia.
Position Overview
This role needs to own and enhance global Workday Time Tracking and Absence Management processes while driving reporting and analytic excellence across the organisation. It requires to deliver scalable, compliant, and data-driven HR solutions that improve operational efficiency, user experience, and decision-making capabilities.
Key Responsibilities:
1. Product Ownership & System Optimisation
- Own and continuously improve global configurations for time and absence processes, ensuring scalability, compliance, and positive user experience.
- Lead consolidation and standardisation of previously localised plans, rules, thresholds, and approvals into a harmonised global design.
- Improve time entry accuracy, exception handling, approval flows, and downstream data quality.
- Act as functional owner for the employee feedback and survey solution, supporting engagement, lifecycle, and pulse survey initiatives.
2. People Reporting & Analytic Enablement
- Define and deliver an end‑to‑end people reporting and analytic strategy within the HCM platform.
- Review and rationalise the existing reporting landscape, removing duplication and improving consistency.
- Develop and maintain a governed, documented reporting catalogue aligned to global HR priorities.
- Enable HR stakeholders to independently access and interpret insights using:
- Standard and advanced reports
- Calculated metrics
- Dashboards and visual analytic tools
- Extended data sets where available
- Establish clear data definitions, KPI standards, ownership models, and security controls to ensure a single source of truth.
- Drive adoption of self‑service analytic and reduce ad‑hoc reporting dependency.
3. Operational Support & Continuous Improvement
- Serve as an escalation point for complex system issues related to time, absence, reporting, and surveys.
- Perform detailed root‑cause analysis and implement sustainable system fixes rather than short‑term workarounds.
- Manage testing activities including user acceptance testing and regression testing for functional changes and platform releases.
- Review system updates and coordinate impact assessments across regions.
4. Governance, Compliance & Collaboration
- Ensure time and absence configurations align with labour regulations, audit expectations, and internal governance standards.
- Maintain high standards of data accuracy, documentation, and reporting integrity.
- Partner closely with Payroll, Finance, HR Centres of Excellence, HR Business Partners, and Communications teams to ensure solutions meet operational and strategic needs.
- Produce and maintain clear, accessible documentation covering system design, reporting logic, data definitions, and survey processes.
Key Requirements
Qualifications & Experience
- Degree in Human Resources, Business, Information Systems, Analytic, or a related discipline.
- Extensive hands-on experience configuring and supporting a leading enterprise HCM platform, particularly in Time Tracking and Absence Management.
- Experience supporting or administering employee engagement or feedback tools within an enterprise environment.
- Demonstrated success delivering global system redesigns or optimisation initiatives in complex, matrixed organisations.
Technical / Functional Expertise
- Strong expertise in people reporting and analytic tools, including advanced report building, calculated fields, dashboards, and data governance practices.
- Expertise in Workday Absence Management and Time Tracking.
- Experience defining and delivering people reporting and analytic strategies within an HCM platform.
- Experience developing and maintaining governed reporting catalogues.
- Proficiency in advanced reporting, calculated metrics, dashboards, visual analytic tools, and extended data sets where available.
- Knowledge of KPI standards, data definitions, ownership models, security controls, and data governance practices.
- Experience managing user acceptance testing, regression testing, and platform release activities.
- Ability to support global configurations, process standardisation, compliance requirements, and system optimisation initiatives.
Soft Skills & Leadership Competencies
- Highly analytical with strong problem-solving skills and attention to detail.
- Excellent communication skills with the ability to translate technical concepts into practical business outcomes.
- Comfortable working across regions and functions in a global operating model.
- Strong stakeholder management and collaboration skills across Payroll, Finance, HR Centres of Excellence, HR Business Partners, and Communications teams.
- Ability to drive continuous improvement, influence global standards, and deliver sustainable business solutions.
