Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Information Technology industry to hire a Hardware Product Lifecycle Manager. This opportunity is based in Kuala Lumpur, Malaysia, supporting regional operations across Southeast Asia.

Position Overview
This role leads the end-to-end life cycle of hardware solutions, from product ideation and development through launch, optimisation, and retirement. It ensures the organisation's hardware ecosystem remains competitive, reliable, and scalable while meeting merchant and business objectives.

Key Responsibilities

Own the life cycle strategy for hardware products, including terminals, peripherals, and merchant devices.
Define product road map based on market trends, merchant feedback, business priorities, and competitor analysis.
Build business cases for new hardware opportunities, upgrades, or cost optimisation initiatives.
Translate business and merchant needs into clear product requirements and technical specifications.
Partner with Engineering, Design, and QA teams to manage prototype development, testing, and validation.
Drive New Product Introduction (NPI) process from concept to commercial launch.
Work closely with OEM/ODM partners, manufacturers, and suppliers to ensure timely production and quality delivery.
Manage component sourcing, cost control, inventory planning, and supply continuity.
Identify and mitigate risks such as shortages, delays, quality issues, or supplier dependency.
Lead hardware product launches across key markets, ensuring operational readiness and go-to-market alignment.
Support Sales and Operations teams with product training, positioning, pricing inputs, and deployment readiness.
Monitor launch performance and merchant adoption metrics.
Track product performance across cost, reliability, usage, merchant satisfaction, and profitability.
Drive continuous improvement initiatives for hardware quality, usability, and supportability.
Plan product refresh cycles, end-of-life transitions, and replacement strategies.

Key Requirements
Qualifications & Experience

Bachelor's degree in Engineering, Product Management, Supply Chain, or a related field.
6+ years of experience in hardware product management, product life cycle management, or hardware operations.

Technical / Functional Expertise

Experience with POS devices, payment terminals, IoT devices, retail hardware, or consumer electronics is highly preferred.
Strong knowledge of manufacturing processes, sourcing, vendor management, and supply chain operations.
Proven ability to manage cross-functional projects with multiple stakeholders.
Strong commercial mindset with the ability to balance user needs, quality, speed, and cost.