Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a Program Support Manager. This opportunity is based in Kuala Lumpur, Malaysia, with responsibilities supporting nationwide initiatives.

Position Overview
The role is responsible for ensuring effective, timely, and high-quality delivery of a portfolio of programmes and projects across Malaysia.
It plays a critical role in strengthening execution discipline, financial stewardship, and data‑driven decision making to support organisational strategy and impact.

Key Responsibilities

Provide portfolio level oversight across all Malaysia projects to ensure effective, timely, and coordinated delivery in alignment with approved strategies, workplans, and commitments.
Monitor and track project milestones, deliverables, dependencies, and risks across teams, proactively identifying bottlenecks or misalignment and driving timely resolution.
Coordinate and sequence cross functional inputs-including programme teams, MERL, Finance, Operations, and regional or global support functions-to support smooth execution across the portfolio.
Establish and sustain delivery rhythms such as portfolio reviews, milestone tracking, and prioritisation discussions that reinforce accountability and delivery discipline.
Lead the development, consolidation, and monitoring of programme and project budgets across the Malaysia portfolio in close collaboration with Finance and project leads.
Track budget performance against workplans and delivery milestones, flagging variances, funding risks, or compliance concerns and supporting timely corrective action.
Ensure alignment between delivery plans, timelines, and financial resources, including adherence to internal controls and donor requirements.
Provide stewardship over planning, monitoring, evaluation, research, and learning (MERL) functions to ensure delivery performance and outcomes are effectively tracked and used.
Strengthen the use of data systems, dashboards, and tools to support delivery oversight, accountability, and learning.
Work with MERL and programme teams to ensure data quality, consistency, and accessibility for programme management, reporting, and decision making.
Analyse delivery performance, data trends, and lessons learned across the portfolio to generate insight that informs programme adaptation and development.
Support senior leadership with evidence‑based input on programme priorities, sequencing, feasibility, and resourcing.
Contribute to the development and refinement of programme strategies, proposals, and future initiatives by grounding strategic thinking in delivery realities and learning.
Oversee and coordinate consolidated reporting across the Malaysia programme, including internal portfolio updates, progress reporting, and required inputs to external reports.
Establish and maintain clear reporting rhythms that support leadership oversight, learning, and accountability.
Communicate clearly with internal and external stakeholders regarding progress, risks, and material delivery issues.

Key Requirements
Qualifications & Experience

Bachelor's degree required; Master's degree in international development, social sciences, project or programme management, or a related field preferred.
Minimum 7-10 years of progressive experience in programme or portfolio delivery, programme management, MERL, or related roles.
Demonstrated experience overseeing multiple projects simultaneously and working across cross functional teams.
Experience within non‑profit, international development, or mission‑driven organisations is strongly preferred.

Technical / Functional Expertise

Programme and portfolio delivery management.
Budget development, monitoring, and financial tracking.
Monitoring, evaluation, research, and learning (MERL).
Data‑informed decision making and reporting systems.
Cross functional coordination and risk management.

Soft Skills & Leadership Competencies

Strong analytical and problem‑solving skills.
Excellent organisation, prioritisation, and follow‑through.
Ability to influence and coordinate without relying on formal authority.
Clear, structured communication with diverse stakeholders.
High integrity and strong alignment with organisational mission and values.