Quality and Risk Manager (Hospital)

Key Responsibilities

  • Develop, implement, and monitor the hospital's quality assurance and risk management framework to ensure compliance with healthcare standards and regulations.
  • Lead initiatives to improve patient safety, clinical quality, and service excellence across all departments.
  • Identify, assess, and manage potential clinical and operational risks, ensuring appropriate mitigation strategies are implemented.
  • Oversee incident reporting, root cause analysis, and corrective action plans to prevent recurrence of clinical or operational issues.
  • Support and coordinate hospital accreditation processes, ensuring compliance with national healthcare standards and regulatory requirements.
  • Work closely with medical staff, nursing teams, and hospital management to ensure effective implementation of quality improvement programs.
  • Monitor clinical performance indicators and quality metrics, providing insights and recommendations for improvement.
  • Develop policies, SOPs, and guidelines related to patient safety, clinical governance, and risk management.
  • Conduct internal audits and quality assessments to ensure adherence to established standards and procedures.
  • Provide training and guidance to hospital staff on quality management practices, patient safety, and risk mitigation.

Requirements

  • Medical Doctor (MD) degree with valid medical license.
  • Minimum 5-10 years of experience in hospital settings, with exposure to quality management, clinical governance, or risk management.
  • Strong understanding of hospital accreditation standards, patient safety frameworks, and healthcare regulations.
  • Proven experience in incident management, root cause analysis, and quality improvement initiatives.
  • Ability to collaborate effectively with doctors, clinical teams, and hospital leadership.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent communication and leadership abilities.
  • High attention to detail and strong commitment to maintaining healthcare quality and patient safety.