Regional Product Support Engineer - Network and Systems

Monroe Consulting Group, an Executive Recruitment firm is partnering with an organisation in the Industrial sector to hire a Regional Product Support Engineer - Network and Systems. This opportunity is based in Klang, Malaysia.

Position Overview

This role is responsible for providing advanced, escalation-level technical support across farm management and network systems, ensuring reliable deployment, compliance, and continuous improvement of engineering solutions.
It plays a critical part in strengthening regional technical standards and driving product reliability across country operations.

Key Responsibilities

• Resolve complex hardware, software, connectivity, and system-level issues escalated by country Service teams.
• Troubleshoot advanced farm network setups (LAN, Wi-Fi, gateways, routers, long range links, interference).
• Lead root cause investigations and coordinate corrective actions with Global/Asia Engineering and suppliers.
• Support key deployments, pilots, and go-live validation when engineering-level expertise is required.
• Ensure new systems are installed, configured, and commissioned according to engineering requirements.
• Validate installations performed by country Service teams and correct technical gaps where needed.
• Ensure stable, secure communication between on-farm devices, gateways, and cloud platforms.
• Oversee system testing, performance verification, and technical acceptance at critical sites.
• Develop and maintain regional standards for installation, commissioning, troubleshooting, and network design.
• Train and guide country Service teams to ensure consistent implementation of standards.
• Conduct technical audits and reviews to verify compliance and identify areas for improvement.
• Maintain engineering documentation, procedures, checklists, and training materials.
• Support Sales and quotation teams with technical feasibility assessments and solution design, especially for non-standard or custom configurations.
• Recommend system architectures, network designs, and equipment configurations tailored to unique farm layouts or operational needs.
• Ensure proposed solutions are technically sound, deployable, and aligned with long-term system reliability.
• Clarify technical assumptions and engineering scope for Sales during pre-sales and proposal development.
• Gather structured feedback from farmers, country Service teams, and Sales to identify product issues or enhancement opportunities.
• Participate in testing and validating new firmware, software, or hardware updates before regional roll out.
• Share recurring issues and regional technical insights with Global/Asia Engineering and suppliers.
• Facilitate cross-country knowledge transfer and best practice sharing.

Key Requirements

• Bachelor's degree in Engineering, IT, Mechatronics, or a related technical field.
• 3+ years of experience in technical support, system integration, or product engineering roles.
• Experience with agricultural technology, industrial automation, or IoT systems preferred.
• Regional or multi-country support experience is an advantage.

• Strong expertise in troubleshooting complex hardware-software systems and IoT devices.
• Proficiency in farm network infrastructure, including LAN, Wi-Fi, routers, switches, gateways, and connectivity optimisation.
• Ability to design and validate network architecture for large or challenging farm environments.
• Hands-on experience with sensors, controllers, gateways, and farm management platforms.
• Understanding of cloud-based systems, data communication, and device-to-cloud integration.
• Experience supporting farm management systems and network deployments.
• Ability to conduct root cause investigations and implement corrective actions.
• Experience with system installation, configuration, commissioning, testing, and performance verification.
• Capability to develop and maintain technical standards, procedures, and engineering documentation.
• Experience supporting pre-sales activities, technical feasibility assessments, and solution design.

• Strong analytical and problem-solving skills with the ability to manage complex technical issues.
• Ability to train, guide, and support country Service teams across multiple locations.
• Strong communication and cross-functional collaboration skills.
• Ability to facilitate knowledge sharing and promote technical best practices across the region.
• Willingness to travel to farms and country offices for support, audits, and training.
• Ability to work in challenging field environments and adapt solutions to real farm conditions.
• Ability to work independently while managing multiple priorities across regional operations.
• Carry out any other duties as and when instructed by Management.