Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services sector to hire a Senior Coordinator, Community Engagement & Case Coordination. This opportunity supports a global faith‑based organisation dedicated to protecting people in poverty from violence and strengthening justice systems, with the role based in East Malaysia and working closely with teams in Kuala Lumpur.
Position Overview
This role leads the implementation of community engagement initiatives and coordinated case referral processes related to forced labour and human trafficking in East Malaysia.
It plays a critical role in empowering vulnerable communities, strengthening safe reporting mechanisms, and ensuring survivor‑centred protection and justice outcomes.
Key Responsibilities
Community Engagement & Programme Implementation
* Coordinate and implement community outreach, awareness sessions, and mobilisation activities that promote safe reporting and understanding of justice processes
* Support community legal empowerment initiatives to strengthen awareness of rights, protection mechanisms, and referral pathways
* Conduct basic community assessments and gather field‑level insights to inform programme design and advocacy priorities
* Ensure all engagement activities are trauma‑informed, survivor‑centred, and culturally sensitive
* Build trust and credibility with community members to strengthen confidence in reporting concerns
Networking & Stakeholder Coordination
* Support relationship‑building with local NGOs, community groups, leaders, survivor networks, and relevant enforcement agencies
* Participate in community coalitions and networks to enhance coordination and information sharing
* Serve as the operational liaison for partners during trainings, meetings, and field activities
* Collaborate closely with programme, legal, and casework teams to ensure consistent messaging and coordinated follow‑up
Case Referral & Coordination
* Coordinate end‑to‑end case referral processes from community partners, including intake, screening, documentation, and follow‑up
* Act as the first point of contact for community‑sourced case information and liaise closely with senior caseworkers for guidance and escalation
* Guide community focal points on identifying, documenting, and safely referring potential trafficking‑in‑persons cases
* Maintain strict confidentiality, safeguarding standards, and survivor dignity when handling sensitive information
* Update and maintain case tracking systems with timely and accurate data entry
* Monitor progress of community‑reported cases and coordinate follow‑up actions with relevant internal teams
Capacity Building & Training Support
* Coordinate logistics, materials, and participant engagement for trainings and community campaigns
* Co‑facilitate training sessions where appropriate and provide post‑training follow‑up support
* Support survivor‑led initiatives and promote rights‑based and trauma‑informed practices across activities
Communication & Representation
* Support development of communication materials including presentations, brochures, impact stories, and digital content
* Represent the organisation at relevant community forums, workshops, and dialogues when assigned
* Support the use of digital tools for community engagement, reporting, and knowledge sharing
* Provide timely updates to casework teams to ensure coordinated communication and follow‑through
Monitoring, Evaluation & Learning
* Collect field‑level data and support monitoring and evaluation activities
* Assist in tracking indicators and refining approaches based on data and community feedback
* Document learnings, case studies, and success stories for internal and external use
* Ensure strict adherence to safeguarding and confidentiality standards in all data collection and reporting
Authority & Decision‑Making
* Implement assigned community engagement activities within approved work plans
* Liaise with community partners and government stakeholders for coordination purposes
* Make day‑to‑day logistical and field‑level decisions to support effective programme delivery
* Represent the organisation at community‑level engagements as authorised
Key Requirements
Qualifications & Experience
* Bachelor's degree in Social Work, Community Development, Human Rights, or a related discipline
* Minimum 3-4 years of experience in community engagement, advocacy, mobilisation, or programme coordination
* Experience working with migrant workers or survivors of human trafficking is strongly preferred
* Experience supporting trainings, stakeholder coordination, and field‑based programming
Technical / Functional Expertise
* Strong understanding of community‑based approaches, referral mechanisms, and survivor‑centred practices
* Ability to manage sensitive case information, documentation, and tracking systems accurately
* Strong digital literacy to support virtual engagement and communication
* Fluency in English and Bahasa Malaysia; additional regional languages are an advantage
Soft Skills & Leadership Competencies
* Strong organisational and coordination skills with attention to detail
* Excellent interpersonal and cross‑cultural communication skills
* Ability to work independently in remote or decentralised settings
* Sound judgement, initiative, and problem‑solving ability
* High integrity, humility, and strong alignment with organisational mission and values
* Strong commitment to safeguarding, confidentiality, and survivor‑centred practice
* Openness to feedback, learning, and continuous improvement
