Executive Monroe Consulting Group is recruiting on behalf of an education consultancy firm specializing in international academic placement and athletic pathway development for students and student-athletes.
This role offers a remote work set-up and follows a day shift schedule (10:00 AM to 7:00 PM).
Role Overview:
Our client is seeking a Senior Lead Counselor who will work with Client Delivery teams across Asia, overseeing, developing and maintaining positive client relationships. You are expected to be completely hands-on with managing relationships between counselors and clients, extensive discussions and ideations with the management team on product development and positioning of their services. As part of their Client Servicing team, you will ensure that Clients consistently receive high-quality services creating a "Happy Client" experience.
Key Job Responsibilities
- Academic Counseling: Guidance to Parents/Students
- Building and maintaining relationships with current client families and past client families who have been successful and continue to be supportive.
- Working 1-on-1 with certain key clients. Understand their strengths, weaknesses, goals and development needs.
- Resolving client complaints and issues in a timely manner.
Academic Counseling: Supporting the Counselors
- Work closely with counselors to provide support to deepen and broaden client-engagement.
- Providing guidance on strategizing client engagement for creating abiding relationships.
- Scheduling and preparing quarterly & monthly reviews to set objectives and identify gaps in client engagement.
Building the Brand (industry research)
- Developing and managing relationships with potential clients, influencers and key stakeholders.
- Supporting the BD team in Evaluating new opportunities
- Regular Research to stay up to date with industry trends & information
Strategic Focus
- Providing strategic direction for the counseling business - leading Client/
- Project Delivery Teams.
- Developing and improving the product, and leading training projects as required.
- Ensure procedural compliance in counseling practices.
- Employing the appropriate software and technology to create more effective work processes.
Required Skills and Educational Qualifications:
You should have the passion and the motivation to work in the Higher Education industry. The successful candidate will need to have excellent communication skills, both written and verbal.
- A minimum of 5 years of direct client service/ account management experience
- A good Bachelor's degree from a reputed university (international degree would be ideal)
- Exceptional communication skills - writing, interviewing and research skills.
- A High-level of empathy and EQ to understand and solve problems creatively.
- Almost a superhuman attention to detail.
- Ability to juggle multiple projects while meeting demanding deadlines, producing high quality. work and projecting a positive attitude.
- Proficient in Microsoft Word and Microsoft PowerPoint and Adobe Acrobat.
What you will get from us, in return is:
- A highly collaborative environment that pushes you to think beyond your boundaries.
- A diverse workload, keeping you continually stimulated.
- An open forum for expression of ideas.
- Diverse opportunities for your entrepreneurial ideas.
