Monroe Consulting Group, an Executive Recruitment firm, is partnering with a leading organisation in the Industrial sector to hire a Senior Sales Engineer. This opportunity is based in Malaysia, with a strong focus on Penang and regional coverage across Central and Southern Malaysia.
Position Overview
This role is responsible for driving revenue growth and expanding distribution and OEM business through strong technical and commercial engagement.
It directly contributes to market penetration, customer development, and the achievement of sales targets within a defined territory.
Key Responsibilities
* Achieve and overachieve sales objectives and implement strategies within the defined region to grow existing and acquire new distribution networks and end users through effective Time & Territory planning and market or sector landscape research
* Conduct pre‑sales visit planning to clearly identify customer pain points, requirements, expectations, and development needs
* Maximise quality customer face‑to‑face engagements, including cold calls where required, across all customer departments and hierarchical levels, while maintaining and developing strong customer relationships
* Communicate the organisation's brand positioning as a premium solution provider in the market
* Demonstrate a strong hunter mindset and proactively promote and sell the full range of bearing and service products
* Retrieve customer information on development projects and schedules to ensure timely engagement of engineering support
* Identify technical details during on‑site discussions with production, maintenance, engineering, and purchasing teams to propose suitable bearing and service solutions
* Handle RFQs through the SAP EP1 system and manage follow‑ups on purchase orders
* Provide technical advice and expertise on bearing and service products to demonstrate value propositions and meet customer requirements
* Sell bearings, digitalisation, condition monitoring, lubrication solutions, and technical services to distributors, OEMs, and end users
* Prepare and submit product and customer forecasts and budget plans in collaboration with internal stakeholders
* Manage the opportunity pipeline to maximise RFQ hit rates
* Handle contractual documentation in collaboration with the legal department
* Utilise Salesforce.com CRM to record visit reports, manage opportunities, and update fact sheets and asset information
* Organise and conduct customer briefings, product presentations, and technical seminars
* Provide consistently high standards of pre‑ and after‑sales service
* Achieve key sales KPIs within allocated budgets
* Map end‑user equipment and ensure accurate database entry
* Ensure timely customer payments
* Ensure timely information sharing with internal and external stakeholders
* Liaise with regional and global offices on compliance, governance, and commercial or technical matters
Key Requirements
Qualifications & Experience
* Bachelor's Degree in Engineering
* At least 5 years of experience in Technical Sales and Service or Engineering Services
* Background in heavy manufacturing industries within SEA, including Semiconductors, Machinery & Equipment, Automotive, and Electrical & Electronics
Technical / Functional Expertise
* Experience in industrial product sales, engineering applications, condition monitoring, or equipment maintenance services
* Knowledge of bearing technology and/or maintenance and equipment repair services, with relevant certifications considered an advantage
* Exposure to digitalisation concepts such as Industry 4.0 and Industrial Internet of Things
* Strong understanding of industrial OEM business and MRO business practices
* Proficiency in handling RFQs, CRM systems such as Salesforce.com, and SAP‑based sales processes
Soft Skills & Leadership Competencies
* Strong interest in sales, project management, and a customer‑oriented hunter mindset
* Outgoing, organised, proactive, and able to work independently with an entrepreneurial approach
* Strong communication skills at all organisational levels, with good command of written and spoken English
* Demonstrated business acumen with strong negotiation, reporting, and presentation skills
* Willingness to travel within Penang and across Central and Southern Malaysia
