Social Services Specialist

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services sector to hire a Social Services Specialist. This permanent, full-time opportunity is based in Kuala Lumpur, Malaysia, with regular domestic travel and occasional cross-border coordination.
Position Overview
The role provides technical leadership and coordination for survivor aftercare and restoration work, with a strong focus on Trauma Informed Care.
It plays a critical role in strengthening survivor-centred practices, partnerships, and system-level collaboration to deliver ethical and restorative outcomes.

Key Responsibilities
Trauma Informed Care Leadership:

1. Lead and support the implementation of Trauma Informed Care (TIC) across programs and survivor facing work, ensuring TIC principles are consistently embedded in practice, decision making, and engagement.
2. Serve as the focal point and subject matter expert on Trauma Informed Care, ensuring survivor engagement and services align with global TIC standards and ethical practice.
3. Provide guidance, coaching, and technical input to staff-including casework associates-on survivor centred interviewing, engagement, referral, and care planning.
4. Support quality assurance of survivor care practices, including case reviews and reflective learning on survivor experience.

Survivor Aftercare, Referrals & Continuity of Care:

1. Coordinate and monitor survivor aftercare and restoration pathways, including crisis care, psychosocial support, medical care, shelter, and repatriation or reintegration support, in partnership with relevant stakeholders.
2. Strengthen continuity of care for survivors through collaboration with partners in survivors' home countries and relevant in-country or international offices, as appropriate.
3. Work in close coordination with the Casework Associate to support survivor interviews, referrals, and follow up care needs.
4. Where appropriate and in line with organisational protocols, provide direct survivor support services when required to ensure survivor safety, dignity, and continuity of care.

Partnerships, Capacity Building & System Strengthening:

1. Identify, build, and sustain strategic partnerships with government agencies, NGOs, community actors, and international partners to improve survivor aftercare and restoration services.
2. Assess gaps and opportunities within Malaysia's aftercare and reintegration landscape and support development or adaptation of services in collaboration with partners.
3. Design and deliver training, guidance, and capacity building initiatives for stakeholders on TIC, survivor care, and ethical engagement.

Strategy, Learning & Program Development:

1. Contribute technical expertise to program strategy, proposals, and learning related to survivor services and aftercare.
2. Analyze data, case experiences, and stakeholder feedback to recommend improvements to survivor care approaches and coordination mechanisms.
3. Support alignment with Global Survivor and/or Social/Aftercare Services Policy and relevant donor or program requirements.

Documentation, Reporting & Data Use:

1. Ensure appropriate documentation and tracking of survivor care activities, referrals, and outcomes in line with organisational standards and confidentiality requirements.
2. Contribute to internal reporting, reviews, and learning processes related to survivor services, TIC application, and restoration outcomes.

Supervisory:

1. Direct reporting line: Law Enforcement Development Manager, Malaysia.
2. Overall supervision and accountability: Country Director, Malaysia.
3. Works in close coordination with Casework Associates, Survivor Leadership Specialist, Investigations & Law Enforcement Development staff, and relevant regional or global Social Services and Survivor Services advisors, as applicable.

Authority:

1. Authority to provide technical guidance and recommendations on TIC and survivor care practices.
2. Authority to coordinate survivor referrals and aftercare pathways with approved partners.
3. No direct budget or staffing decision authority.

Key Requirements
Qualifications & Experience

• Bachelor's degree in social work, psychology, counselling, or a related field; Master's degree preferred.
• Minimum 5-7 years of relevant experience in survivor services, social work, counselling, case management, or victim support.
• Demonstrated expertise in Trauma Informed Care and survivor centred practice, including training or facilitation experience.
• Experience working with survivors of trafficking, exploitation, or violence is strongly preferred.
• Familiarity with cross-border care coordination or migration contexts is an advantage.

Technical / Functional Expertise

• Trauma informed care and survivor-centred practice
• Aftercare planning and referral coordination
• Partnership development and capacity building
• Training facilitation and advisory support
• Documentation, reporting, and ethical data use

Soft Skills & Leadership Competencies

• High emotional intelligence, professional judgement, and resilience
• Strong interpersonal and cross-cultural communication skills
• Ability to work collaboratively across disciplines and organisations
• Disciplined follow-through with attention to ethical standards
• Strong alignment with organisational mission, values, and safeguarding commitments