Monroe Consulting Group, an executive recruitment firm, is partnering with a leading organisation in the Professional Services sector to hire a Telesales Manager. This opportunity is based in Jakarta, Indonesia. The role offers the opportunity to lead a high-performing telesales function, drive revenue growth, and enhance sales effectiveness through data-driven decision-making, operational excellence, and people leadership.
Position Overview
Lead and optimise the telesales function to achieve sustainable sales growth, improve conversion performance, and maximise team productivity.
Drive a high-performance sales culture through effective leadership, analytics, coaching, and continuous process improvement.
Key Responsibilities
- Lead and manage the outbound telesales team to achieve sales targets and key performance indicators, including connect rate, conversion rate, productivity, and overall sales performance.
- Develop and implement telesales strategies to improve customer reach, conversion, productivity, and revenue generation.
- Continuously review and improve sales scripts, call processes, incentive schemes, training programmes, and quality assurance standards.
- Monitor and analyse CRM systems, telemarketing platforms, sales dashboards, and performance reports to identify gaps, trends, and opportunities for improvement.
- Work closely with Team Leaders to manage daily telesales operations, optimise team productivity, and ensure consistent execution of sales strategies.
- Establish performance targets and action plans for telesales teams based on business objectives and operational data.
- Analyse the end-to-end sales funnel and identify opportunities to improve contactability, conversion, productivity, and customer acquisition.
- Develop and implement coaching and performance improvement initiatives for underperforming teams and individuals.
- Partner with HR and relevant stakeholders to plan team headcount, recruitment, onboarding, training, and workforce development.
- Build a strong performance-driven culture through effective coaching, incentive management, recognition, and performance monitoring.
- Ensure telesales activities comply with relevant company policies, quality standards, and applicable financial services requirements.
- Provide regular performance updates, insights, and recommendations to senior management.
Key Requirements
Qualifications & Experience
- Bachelor's degree in Finance, Business Administration, Marketing, Management, or a related field.
- Minimum 3 years of experience in telesales, preferably within financial services.
- Experience in multifinance, consumer finance, micro-lending, digital lending, auto finance, BPKB financing, or other financial services is highly preferred.
- Proven experience leading and managing telesales teams, including Team Leaders and/or a sizeable telesales agent population.
- Demonstrated track record of achieving sales targets and improving key telesales metrics such as connect rate, conversion rate, productivity, and sales performance.
- Experience developing sales scripts, incentive schemes, training programmes, QA standards, and performance management frameworks is preferred.
Technical / Functional Expertise
- Strong understanding of telesales operations, sales funnel management, CRM systems, call-centre/telemarketing platforms, and performance dashboards.
- Strong analytical and data-driven mindset, with the ability to interpret sales data, identify performance gaps, and translate insights into actionable improvement plans.
- Experience monitoring and improving customer acquisition, contactability, conversion rates, and overall sales effectiveness.
- Ability to develop and implement sales strategies that drive revenue growth and operational efficiency.
- Knowledge of financial services sales operations and regulatory compliance requirements.
Soft Skills & Leadership Competencies
- Strong people leadership and coaching skills, with the ability to develop Team Leaders and telesales agents.
- Strong communication and stakeholder management skills.
- Fluent in English, both written and spoken, with the ability to communicate effectively in English for meetings, presentations, reporting, and cross-functional discussions.
- Proactive, results-oriented, hands-on, and comfortable working in a fast-paced, target-driven environment.
- Strong problem-solving, decision-making, and performance management capabilities.
- Ability to build a high-performance culture through coaching, motivation, accountability, and continuous development.
