Job Responsibilities

Support the management of software and service renewals for SMB and smaller accounts by engaging customers before contract expiration dates.
Build and maintain positive relationships with customers to support retention and repeat business.
Identify opportunities for upselling, cross-selling, and account growth within existing customers.
Communicate product offerings, pricing, and renewal information through phone, email, and online meetings.
Maintain accurate customer and sales activity records within the CRM system.
Work closely with internal teams to ensure smooth customer experience and timely issue resolution.
Assist in managing sales pipeline activities and provide regular updates on account status and forecasts.
Participate in sales campaigns, customer outreach, and marketing initiatives.

Job Requirements

Minimum 1-3 years of experience in sales, account management, customer success, or related roles.
Experience in software, SaaS, cloud, or technology-related industries is an advantage.
Strong communication and interpersonal skills with the ability to build relationships with customers.
Comfortable engaging with SMB clients and managing multiple accounts simultaneously.
Self-motivated, proactive, and eager to learn in a fast-paced environment.
Good organizational skills with attention to detail.
Familiarity with CRM systems and basic sales pipeline management is preferred.
Ability to work independently while collaborating effectively with cross-functional teams.