Job Responsibilities
- Proactively manage software and service renewals by engaging customers ahead of contract expiration dates and providing all necessary pricing and renewal information.
- Act as a trusted advisor to customers while identifying opportunities for upselling and cross-selling.
- Communicate the company's products and services effectively through phone, email, and other communication channels.
- Work closely with internal and external stakeholders to ensure strong customer satisfaction and long-term business relationships.
- Build and maintain strong relationships with clients to support retention and repeat business.
- Manage and maintain the renewal sales pipeline across Indonesia and other assigned markets.
- Accurately update and track customer and sales activities within the CRM system.
- Participate in sales and marketing activities, events, and customer engagement initiatives.
- Identify opportunities to expand customer accounts through longer-term contracts or additional solutions.
Job Requirements
- Minimum 3 years of experience in sales pipeline management and forecasting.
- Experience in selling Enterprise Software, Cloud Solutions, CRM, Business Intelligence, Analytics, or Technology Services is highly preferred.
- Strong interpersonal and negotiation skills with the ability to engage effectively with customers.
- Excellent written and verbal communication skills.
- Customer-focused mindset with the ability to understand business challenges and identify solutions.
- Able to work under pressure while maintaining strong attention to detail.
- Strong organizational skills with the ability to adapt quickly in a dynamic environment.
- Self-motivated, independent, and capable of working with minimal supervision.
- Results-driven problem solver with a strong sense of ownership and competitiveness.
