Customer Service Engineer

Petaling Jaya, Selangor, Malaysia
MYR 6,000
Customer Service

Executive recruitment company Monroe Consulting Group’s Industrial Division is recruiting on behalf of an established multinational that builds steam engineering and control instrumentation solutions that work for process industry. Our respected client is an experienced provider of innovative integrated solutions in the field of heating, cooling, power, water and waste management, air pollution control and chemicals. Our respected client is seeking a qualified engineer with at least 4 years of working experience to join them as a Customer Service Engineer.

Job summary:

The role will require the successful candidate to be familiar with boilers or burners and how they are commissioned. The successful candidate will need to be skilled in communicating with key customers, understanding their issues and relaying their needs to the technical team.

Key job responsibilities include:

  • Provide site support to branch engineers & customers
  • Analyse the repairing units & has to complete the repairs
  • Taking estimation for repairs & intimating the same
  • Follow up for payments if required directly with customers
  • Review complaint log & closing it in time
  • Prepares invoicing in system & has to make the relevant certificate
  • Responsibility of site related jobs, which involves erection, installation & commissioning
  • Have to assist the branch calls with required technical support

Key job requirements include:

  • Completed BE E&TC /Instrumentation / Electrical/ Mechanical with 3 to 6 years of experience
  • Possess analytical and technical skills required to understand business practices and recommend proper opportunities.
  • Should be skilled to interpret data to generate meaningful information.        
  • Ability to calculate the implications within a short span of time.        
  • Should be able to break down the problem into logical parts.
  • Is able to identify & solve problems encountered by the team.
  • Needs to be clear on concepts of sensors, controls and control elements.
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