Field Service Engineer

Other, Other, Other Countries
MYR 6,500

Executive recruitment company Monroe Consulting Group Malaysia is recruiting on behalf of a renowned Medical Device company, carrying range of Cardiovascular Solution for Healthcare industry. 

As business growth and expansion continues, our respected client is seeking a professional with minimum of 3 - 4 years’ experience in delivery of high-quality technical services support to internal teams, end user customers and distributors in the Asia Pacific as Field Service Engineer. The opportunity is based in Selangor, Malaysia. 

Job responsibilities:

  • Provide technical product training and basic user training as needed to end users
  • Identify and analyse equipment failures, replace and repair equipment as needed
  • Support customer centric programs like shows and workshops as needed
  • Required to travel to SEA countries to install/troubleshoot/maintain company capital equipment
  • Remote assist customer/Functional capacity evaluation/Sales to resolve technical issues and escalate to line supervisor if needed
  • Summarize frequent issues, main causes and optimized solutions for the service data analysis
  • Maintain the field knowledge matrix, including work instructions, flow charts, layout, commission procedure, bulletin, and related technical documentation
  • Work with multiple teams to implement Service SOP
  • Document the service record as well as issues in clear manner
  • Flexible in filling other project roles as required

Job requirements:

  • Engineering degree with 3 years of technical working experience in medical device industry 
  • Have knowledge on hardware, software, network as well as physics, while demonstrate strong hands-on skill on troubleshooting and following the work instruction
  • Understand technical specifications of medical equipment, while clinical fundamental could be a plus
  • Familiar with medical device industry standards, such as ISO13485 and IEC60601
  • Need to be a good listener to really understand questions, especially over the phone, and help solve them
  • Be cooperative team player: many works will need the cross-functional team support
  • Willing to work under stress and tight time demand, can take overtime when needed
  • Prefer to be based in KL, and able to travel extensively in SEA up to 60%, even on last-minute notice
  • Fluent in English is a must, while speaking Chinese can be a plus
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