Field Service Engineer

Thành phố Hồ Chí Minh, Thành phố Hồ Chí Minh, Viet Nam

Executive recruitment company Monroe Consulting Group Vietnam is recruiting on behalf of a MNC food processing company. 

Our highly respected client is looking for Field Service Engineer who will be responsible for managing all aspects of field service support and customer relationship management.

Job Responsibilities:

  • Be responsible for meeting the daily service maintenance and repair needs of the customer's equipment.
  • Lead mechanical and electrical subcontractors engaged by company machinery 
  • Train customers to operate, maintain and optimize equipment performance
  • Provide insightful technical feedback to company’s Engineering and R&D departments to improve equipment performance and value.
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Comprehend customer requirements and make appropriate recommendations/briefings. Build positive relationships with customers

Job Requirements:

  • Engineering background is must (Electrical, Mechanical, electronics or instrumentation)
  • Proficiency with PLC software and hardware
  • Being able to travel frequently in short period
  • Being self-motivated
  • Having excellent problem-solving abilities
  • Being organized and proactive
  • Having high attention to details
  • Fluently in English
  • Valid driver’s license and good driving record is a plus
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