Head of Customer Services

Other, Other, Other Countries
VND 50,000,000
Property
Other

International award-winning executive recruitment expert Monroe Consulting Group is recruiting on behalf of a leading Industrial Property Developer for Factories and Warehouses in Vietnam. Our client is seeking Head of Customer Services. This job is based in Binh Duong/Ho Chi Minh City

Job Summary: The Head of Customer Services requires professional customer services skills and industrial property knowledge to meet customer satisfaction and Customer services objective.

Job Responsibilities:

  • Propose the ideas for self-performance improvement as well as customer services quality improvement.
  • Support new clients for legal business establishment in Vietnam
  • Assign and allocate jobs to customer services staff to meet customer satisfaction and Customer services objective.
  • Determine customer services requirements
  • Improve customer services quality result
  • Maximize customer operational performance by providing help desk resources and advice.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Leading and supervising the team of customer services staff
  • Keeping ahead of developments in customer services by reading relevant journals, going to meetings, and attending courses.
  • Other tasks assigned by the team and Direct Manager

Job Requirements:

  • Bachelor’s Degree 
  • At least 5 years of experience in Customer services
  • Leadership management skills
  • Strong problem solving and customer services skills
  • Proficient in Microsoft Officer
  • Fluent English
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