In-Field Automation Application Specialist

Other, Selangor, Malaysia
MYR 8,160

Executive recruitment company Monroe Consulting Group Malaysia is recruiting one behalf of a leading life science company.

As business growth and expansion continues, our respected client is seeking an application professional with minimum of four years hands-on experience with automated liquid handlers (automation) for the job of In-Field Application Specialist throughout Asia Pacific and Africa market. The job is based in Petaling Jaya, Malaysia.

Job responsibilities:

  • Act as the technical lead, including hardware and software (instrument, accessories, and consumables), theory & principles, applications, process development, troubleshooting, and more.
  • Up to 70% travel throughout Asia Pacific and Africa to provide before, during and after purchase fulfillment services, including but not limited to product demo, installation, training, method development, applications support and troubleshooting. Method of communications includes face to face visits, phone calls, Skype, Face Time, webinars, etc.
  • Sell and fulfill application support contracts for customers using company’s product as well as other paid application services offered.
  • Coordinate with marketing and service on the generation and production of collateral materials, application notes, training courses, manuals, white sheets, user guides and other technical literature.
  • Help in conducting and analyzing market research and dynamics, customer needs, application usage and trends, product requirements and competition to ensure the achievement of business goals.
  • Work cooperatively with Service team on technical troubleshooting, programming support and resolution of system service issues.
  • Utilize market and applications knowledge to target new markets and application fields to best promote and sell our equipment and services. Educate team on the above to increase overall company acumen.
  • Attend trade shows, which include installing/dismantling and perform product demos. Work appropriate hours to achieve correct setup and take down.
  • Technical speaker focusing on communicating our company product/message regarding targeted applications, techniques, and new products. I.e. at technical symposiums, trade shows, customer sites, etc.)
  • Perform impromptu assignments to be determined by your manager.

Job requirements:

  • B.S. in Molecular Biology, Biochemistry, or related area of study 
  • At least 4 years of relevant laboratory experience. 
  • Candidates with M.S. or Ph.D in the above fields are preferred. 
  • Product knowledge and computer literacy (MS Office, CRM, Web based applications). 
  • Interpersonal communication and team skills. 
  • Must be independent, creative, self- motivated with a strong focus on quality, details and results. 
  • Good inter-personal skills are essential 
  • Ability to solve practical problems and deal with a variety of variables. 
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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