Operations Manager

Pasig, Metro Manila, Philippines
PHP 150,000
Executive Management

Executive recruitment company Monroe Consulting group are recruiting on behalf of an outsourcing company catering to US-based clients involved in a variety of industries, such as telecommunications, health care, software development, technology, retail, manufacturing, business services, finance and others. 

This position will be directly reporting to the CEO and will handle 11 Team Leads. The goal of this position is to elevate SMBs to a whole new level of productivity by providing highly qualified employees at very competitive rates. And beyond that to bridge the gap between the businesses and their remote employees by a foolproof management organization that serves as the backbone of their partnership together.

Job responsibilities:

  • Handle 150-200 employees directly managing 11 Team Leads
  • Directly reports to and coordinates with the CEO
  • Provide inspired leadership for the organization
  • Make important policy, planning, and strategy decisions
  • Develop, implement and review operational policies and procedures
  • Help promote a company culture that encourages top performance and high morale
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
  • Work with the board of directors to determine values and mission, and plan for short and long-term goals
  • Identify and address problems and opportunities for the company
  • Build alliances and partnerships with other organizations
  • Support worker communication with the management team

Job requirements: 

  • Bachelor’s degree in any related field
  • 5 or more years of BPO management experience
  • Has managed 100-200 people successfully
  • Needs to live or be able to relocate to within an hour's commute of Ortigas 
  • Must have dedication and care
  • Must be hands-on
  • Must have strong client management skills
  • Superior communication skills
  • Knowledge of operational principles
  • Internal development experience, basic entrepreneurial and finance knowledge
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