Operations Manager

Taguig, Metro Manila, Philippines
PHP 65,000
Customer Service

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of one of the largest multinational banks in the Philippines. Our respected client is seeking a banking professional for the job of Operations Manager who is well versed in Operations and Compliance Management in the banking sector. The job is based in BGC, Taguig City.  

Job Summary:

As an Operations Manager, you will lead and drive excellent performance in the department on a daily bases, which includes but not limited to:

• Operations and compliance management; to ensure that all operations are carried out in a timely and accurate manner whilst maintaining effective control of the operational risk within the department.

• The maintenance of the highest service quality to clients; to authorize or approve transactions, as appropriate, whilst observing proper segregation of duties.

• Improve the efficiency and effectiveness of the service quality, which includes: account management, treasury settlement, loan settlement, payment correspondence, Nostro account reconciliation, etc.

Key job responsibilities include:

  • In charge of risk control and service management, responsible for the supervision and management of various businesses and risk prevention.
  • Learn, understand, enforce, and strictly adhere to risk, compliance and regulations, requirements, local regulatory requirements, policies, and procedures in day-to-day responsibilities.
  • With monitoring of processing flow and system behaviors, maximize the usage on resources, minimize the operational loss, and ensure potential risks are covered by appropriate control procedures as well as its implementation during processing.
  • Periodic reviewing the working procedures to achieve improvement of processing standards.
  • Implement new systems/products/services successfully and ensure processing procedures are in place and embedded in processing.
  • Provide/arrange training coursed to staff and ensure staffs have adequate knowledge and understanding to providing services/products at a satisfactory level.
  • Authorizing the daily banking operation, supervise, and check whether the business operation of each position meets the requirements. To ensure account settlement is timely and accurate.
  • Responsible for reviewing and checking all businesses of important positions, implementing the rules and regulations, ensuring the quality of accounting.
  • Ensure branch-related vouchers, suspense, sundry, Nostro and memo accounts, etc. reconciled.
  • Anti-Money Laundering prevention: accountable for implementing and complying with AML requirements when performing duties.
  • Prepare and submit regulatory reports such as CTR, STR, PDIC, etc.
  • Deal with complaints/inquiries of customers; handle internal/external inquires.
  • Any ad hoc project assignments as directed by the head of the department.

Key job requirements include:

  • A university degree with finance, accounting, economics-related majors.
  • At least 5 years of relevant experience in the banking industry.
  • Familiar with the domestic settlement system such as PhilPass, PDDTS, RTS, PesoNet, CICS, etc.
  • Familiar with regulatory reporting such as CTR, STR, PDIC, etc.
  • Experienced in banking operations such as settlement/clearing, accounting, corporate account management, Foreign Exchange, etc.
  • Sound knowledge of bank products, services, procedures, local regulatory requirements, local banking practices, and AML requirements.
  • Strong interpersonal and communication skills, ability to deal with complex or conflict matters.
  • Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
  • Proficiency in Chinese (Mandarin) is an advantage.


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