Order Management Lead

Penang, Penang, Malaysia
MYR 11,000
Big Data
Accounting and Finance

Executive recruitment company Monroe Consulting Group’s Industrial Division is exclusively partnered with a global leader in innovation and data science for the life science sector. Our esteemed client is currently seeking an exceptional person with at least 7 years’ experience in Order Management for the job of Order Management Lead. The job is based in Penang.

The successful Applicant will work closely with the Head of Order to Cash aiding in managing the Order Management team. Trials, New Business and maintaining Renewals. The successful candidate will be expected to lead the Client’s Order Management Team with the ability to work across global departments having strong communication skills.

Key job responsibilities include:

  • Responsible for enabling correct and complete access to and direct support of all contract and trial customers for all web products.
  • Extract necessary information from Salesforce.com or via email and interact with Sales and other Client groups as needed to assure contract or trial setup information is complete and correct.
  • Enable accurate product access for customers within established SLA’s ensuring all customers receive welcome emails.
  • Provide ongoing support of customer accounts for changes and amendments.
  • Timely resolution of incoming queries displaying a high level of professionalism and strong communication skills.
  • Actively and positively participate in staff, global support and corporate meetings, reporting on activities when requested. Provide possible solutions when reporting on problems.
  • Adhering to Client’s audit and compliance controls.
  • Improve and highlight opportunities for processes and departmental efficiencies.

Key job requirements include:

  • 7 years’ experience in Order Management, with 2 years’ experience leading a team.
  • Minimum Bachelor/equivalent Degree. Advanced Degree/Masters preferred.
  • Knowledge of order to cash systems such as SAP, Get Paid, Net Suite, Sales Force is a plus
  • Excellent written and spoken English
  • In-depth knowledge of web product delivery, production systems and processes.
  • Effective communication skills, ability to interact well with internal and external customers
  • Excellent organizational and time management skills and ability to prioritize in a high-volume environment
  • Research skills and able to work on own initiative
  • Keen for new experience, responsibility and accountability.
  • Able to interact with others and be a global team-player/contributor.
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