Regional Operations Leader

Other, Selangor, Malaysia
MYR 12,000

Executive recruitment company Monroe Consulting Group Malaysia's Professional Division is recruiting on behalf of an English language centre that aims to provide accredited, ready-to-launch courses and early childhood development programmes for children and adults of all ages. As business expansion continues, our respected client is seeking an education professional with at least 5 years’ experience in international school education for the exciting job of Regional Operations Leader. This job is based in Petaling Jaya, Selangor.

Job responsibilities:

  • Ensure all Centres utilize the Educational Management System (EMS) for accurate tracking of student data, student information and other needful information for business tracking and analyses.
  • Work closely with all other Heads of Department (HoDs) to design/plan, craft, set and implement and follow through all strategic Departmental/Company policies, procedures, systems and Management decisions. 
  • Develop, implement, and review operational policies and procedures. 
  • Forecast requirements, prepare an annual budget, schedule expenditures, analyze variances and initiate corrective actions. Also oversees budgeting, reporting, planning, and auditing. 
  • Review and improve operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures. 
  • Analyse process workflow, employee and space requirements and equipment layout; implement changes. 
  • Communicate customer issues with Operations Team and other HoDs and devise ways of improving the customer experience, including resolving problems and complaints. 
  • Oversee IT department’s tasks and performance, especially related to EMS. 
  • Oversee Resource & Support department’s tasks and performance, especially related to customer service (specifically towards Franchisees). 
  • Ensure Franchisee Survey achieves an average score of 7 and above. 
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Work with Management and HoDs to determine values and mission, and plan for short and long-term goals. 
  • Identify and address problems and opportunities for the company. 
  • Build alliances and partnerships with other organizations. 
  • To attend and assist new Franchisee centre official opening. 
  • Maintain an overall business growth of between 15% and 20% annually. 
  • To be involved in other ad-hoc projects as and when assigned by the Company.

Job requirements:

  • Bachelor’s Degree in Operations Managements, Business Studies or related field. 
  • Good written and verbal command of English and Bahasa Malaysia. Ability to speak Mandarin or any Chinese dialect would be an added advantage. 
  • Strong computer skills including Excel, Word, Outlook and PowerPoint. 
  • Willing to work overtime hours and weekends when needed. 
  • Experience in operations, sales or related field.
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