Retail Operations Director

Phú Nhuận, Ho Chi Minh, Viet Nam

Executive recruitment specialist Monroe Consulting Group Vietnam is recruiting on behalf of a multinational company in several industries, especially in retail business.

Job Summary:

The Retail Operations Director will be responsible for effectively managing the day-to-day operations of our retail stores nation wide.

Job Responsibilities:

  • Propose and define new business solutions (new retail tools, activities, practices and processes)
  • Align and optimize standards of operations (SOPs) and efficiency across current and new stores
  • Support stores daily through troubleshooting, system compliance, transaction auditing and overall operations support & supply ordering
  • Ensure standardization of current and new processes to achieve consistency across all stores
  • Execute, instruct and communicate to all stores on procedural changes and new systems implementations
  • Coordinate all activities to operationally prepare for store openings/renovations/relocation activities to ensure smooth opening and proper dissemination of information to key departments
  • Collaborate with key business partners to provide operational support for company and retail initiatives
  • Manage retail vendor relationships; ensure the best providers are in place through assessments, bidding, and through strong relationships
  • Collaborate with other ralated team for new store openings
  • Other responsibilities upon required by line manager

Qualifications & Competencies:

  • At least 5+ years of experience in a multi-store support role and in a fast-paced retail environment
  • Microsoft Office proficiency
  • SAP and other ERP software is a strong plus
  • Experience managing all aspects of new store openings, pop-ups, relocations, etc.
  • Experience in operational process improvement and leading structured change/improvement projects
  • Extremely collaborative and enjoys working with all types of teams
  • Both process oriented, flexible & has demonstrated ability to maintain composure in all situations
  • Thrives in a changing, fast-paced environment
  • A sense of urgency executing job responsibilities, prioritizing urgent and important work
  • Effective communication skills with strong written, oral, and listening capabilities
  • Flexible/comfortable with ambiguity, problem solving attitude
  • Ability to travel
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