Sales & Customer Service Assistant

Selangor, Selangor, Malaysia
MYR 2,500
Business Services
Customer Service

Executive recruitment specialists Monroe Consulting Group Malaysia's Professional Division is recruiting on behalf of a business and management consulting firm that focuses on conducting seminars and corporate events.

Our respected client is actively seeking a professional with at least a year of working experience preferably with a customer service background for the exciting job as a Sales & Customer Service Associate. This job is based in Kuala Lumpur, Malaysia. 

Job responsibilities:

  • Respond promptly and professionally to incoming customer inquiries in person, by telephone, email, WhatsApp, Telegram, FB Messenger
  • Maintain an updated knowledge of the organization's products, services and customer service policies
  • Document customer interactions when necessary, compiling documents and forwarding information to management as a report
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs
  • Improves quality service by recommending improved processes; identifying new product and service applications
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls, email and WhatsApp
  • Ad-hock task given by management from time to time

Job requirements: 

  • A minimum of 1-year experience in customer service
  • Strong academic record
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Strong negotiation and closing skills
  • Confidence and ability to interface professionally with a wide audience
  • Ability to multi-task, prioritize and manage time effectively
  • Proficient in Bahasa Malaysia and English
  • Willing to travel and work on weekends 
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