SMB Account Lead

Other, Other, Other Countries
IDR 50,000,000

Executive recruitment company Monroe Consulting Group are recruiting on behalf of our respected client, a globally renowned social interaction platform. They focus on providing the best content for their users and are expanding their business rapidly.

This role will lead the inclusion of SMB accounts to their ad inventory team with the aim to promote brands and agencies in multi-channel integrated advertising strategy.

Job responsibilities:

  • Take responsibility for the growth of the Small-Medium Business (SMB) sector in Indonesia
  • Understand business at a granular level and be able to provide recommendations (weekly, monthly) on how to change and adapt to business needs
  • Communicate with clients in time when unusual spend fluctuation happens to defend revenue or discover new growth opportunity 
  • Analyze performance to priority accounts (problematic or top-tier advertise) and create optimization strategies and sell through
  • Help in planning and oversight of Digital Campaigns, including Display, Video, Social etc.
  • Remove ad review blockers for advertisers and communicate effectively with customers and internally stakeholders (ads review, finance, product etc.) to ensure good customer experience
  • Collaborate with internal resources and account management strategy that empower SMB customers
  • Help onboard, train and guide other team members as needed
  • Help handle day-to-day escalations for all programs
  • Assist with annual planning, program evaluations, enhancement recommendations, etc.

Job requirements: 

  • A minimum of 8 years’ experience in digital media strategy, planning and buying
  • Previous recent experience working in an agency environment at Senior Account Manager/Account Director level
  • Experience managing performance marketing advertisers with a deep understanding of their challenges
  • Ad optimization experience
  • Strong experience in participating in new business pitches
  • Proactive attitude with excellent project management, organizational, and analytical skills
  • Proficient in English and Bahasa Indonesian
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