System Support Engineer

Pasig, Metro Manila, Philippines
PHP 45,000
I.T. Software
Information Technology

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading technical and creative global video gaming services provider. Our respected client is seeking for an Information Technology (IT) Professional for the role of Systems Support Engineer. The job will be based in Pasig, Metro Manila, Philippines.

Job Summary

The System Support Engineer will be responsible for diagnosing and troubleshooting software and hardware problems. Ensuring the highest level of systems and infrastructure availability.

Key job responsibilities include:

  • Perform Day to Day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation.
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
  • Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
  • Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practices.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
  • Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems..

Key job requirements include:

  • Graduate of BS Information Technology or equivalent
  • Minimum of 2 years working experience in the related field is required for this position
  • Strong experience with Linux and/or Windows oriented infrastructure
  • Strong experience with scripting, PowerShell and/or Bash
  • Strong experience with virtualization technology: Hyper-V / VMWare
  • Strong experience in troubleshooting desktops issues: DNS, DHCP, Network, VLAN, Software debug,
  • Strong understanding of IT Infrastructure, Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Candidate must be willing to work in Pasig
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