UX Writer / Researcher

Other, Other, Other Countries
IDR 18,000,000
Financial Technology (Fintech)
Other

Executive recruitment company Monroe Consulting Group Indonesia is representing a P2P Financial Technology company based in Jakarta and is looking for User Experience talents to join their team for UX Writer / Researcher position

UX Writer / Researcher :

Responsibilities :

  • Writing effective and engaging copy for existing or new product/feature to introduce to users, includes but not limited to user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
  • Participate in an end-to-end design process with UX designers, product team, and engineering team
  • Gathering customer insights by conducting UX test to improve products and features
  • Express our branding, style, and tone of voice through UX writing
  • Identify the research need, develop the plan, execute the appropriate research methodology and learn what our users need from our products and service
  • Design and conduct independent primary research on multiple aspects of how users experience our products including user/usability testing, journey mapping, user personas, etc.
  • Analyze and summarize results of the study and make data-driven recommendations based on findings. Conduct presentations about research findings to team members and stakeholders

Requirements:

  • Someone with can-do attitude and be deeply self-motivated
  • Bachelor’s Degree in Business, Communication, or another relevant field.
  • At least 2 years of UX Writing experience & 1 year of UX Research experience.
  • Portfolio of UX-focused writing samples and style guidelines.
  • Strong communication & writing skills with excellent problem-solving skills
  • The ability to work under pressure and adapt to change & balance customer needs against the company’s vision.
  • Excellent time management skills with proficiency in Bahasa Indonesia and English
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