Web Application Analyst (Zendesk) OR Web Application Analyst (UiPath)

Taguig, Metro Manila, Philippines
PHP 50,000
I.T. Software
Information Technology

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a leading software Technology Solutions company that focuses on Cloud, Commerce, and Lifecycle Solutions. Our client is seeking for an experienced Web Application Analyst (Level 2 support). This job is based in Taguig City (currently work-from-home setup until further notice).

Zendesk Support (Professional, Business Systems) is required for this position, and the employee will be responsible for monitoring and providing Level 2 global production support for Zendesk Utilization's digitalization and automation solutions.

Job Responsibilities:

  • Requirements for Business Operating Management (10 percent)
  • Coordination of Projects (10 percent)
  • Support Teams and Development (50 percent)
  • Management of Stockholders (20 percent)
  • Develop Trainings and Direct UAT (10 percent)

Requirements:

  • A bachelor's degree in computer science, business, or a related discipline is required.
  • At least one year of practical experience with the tool (Zendesk) given to the role (installation, administration).
  • Intermediate IT Service Management experience or understanding is advantageous.
  • It is advantageous to have a basic understanding of the principles and knowledge of project management.
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