Workshop Manager

Sutner Agung, Jakarta, Other Countries
IDR 20,000,000

Executive recruitment company Monroe Consulting Group Indonesia is recruiting on behalf of a leading heavy equipment company. Our respected client is seeking an automotive workshop and service professional for the job of Workshop Manager. The job is based in Jakarta, Indonesia. 

The Workshop Manager will handle overall workshop and service activities, leading and managing all workshop and service activities to provide a profitable and effective service through satisfying and retaining customers. The job is based in Jakarta and will report directly to the After-Sales Service Manager.

Job responsibilities:

  • Achieve assigned sales targets for service and parts 
  • Drive and continuously improve workshop operations and achieve KPI's
  • Responsible for the most economical and cost-efficient use of resources, technical equipment and consumables
  • Maximize workshop utilization
  • Motivate and develop the competencies of mechanics
  • Provide effective leadership and engage with mechanics and peers in communications
  • Drive high performing team culture and lead by example
  • Deliver high customer satisfaction in repair lead-time and work quality
  • Responsible for Health & Safety at Work Compliance
  • Provide necessary feedback for workshop and customer satisfaction improvement
  • Responsible for observing the legal regulations concerning the occupational safety the prevention of accidents, control of health and safety at work, technical inspections and environmental inspections
  • Responsible for the facilities and the image of the workshop being in line with DOS and other Quality System requirements

Job requirements: 

  • Bachelor's Degree or higher in Engineering, Automotive, Mechanical or related field
  • Minimum of 5 years working experience with 5 years at management level
  • Direct experience in truck/automotive/heavy equipment workshop related and dealership operation management
  • Proven record of high standard performance in workshop dealer, people management, customer and financial management
  • Strong interpersonal relationship skills, problem solving skills, result-oriented and customer focused
  • Good English communication skills
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