Customer Success Manager (SaaS)

  • Sector: 软件和IT咨询
  • Contact: Muhammad DarrylRamadhan
  • Contact Email: Darryl@monroeconsulting.com
  • Client: Monroe Consulting Group
  • Location: Jakarta
  • Salary: Negotiable
  • Expiry Date: 17 July 2022
  • Job Ref: BBBH396888_1655434083

Executive recruitment agency Monroe Consulting Group is assisting a client in search of a Customer Success Manager. Our client is a high growth SaaS company, focusing on boosting sales. This role is based in Jakarta, Indonesia with Hybrid working arrangement.

Job Responsibilities :

  • Engage with users and/or managers within client organizations to build a healthy relationship, understand their pain points and showcase benefits of the solutions.
  • Identify drivers and bottlenecks to high adoption and usage and address the same.
  • Build a roadmap, pointing the key success metrics that would be driven along with the client.
  • Quarterly Business Review with client and leadership team.
  • Introducing new product feature to generate awareness and convince them to use the feature.

Job Qualifications

  • 8+ years of experience in a customer facing/account management role within a SaaS or Enterprise software companies.
  • Experience engaging with high level stakeholders and building good long lasting relationship.
  • Business acumen and analytical mindset to analyze data and bring out meaningful insights.
  • Have experience in navigating a start-up ecosystem a self-motivated team player with fresh product adoption and customer churn mitigation.