National Key Account Manager (Freight)
Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international leading freight forwarding company to hire a National Key Account Manager. This role will continually look for opportunities to improve the day-to-day execution of the service the company delivers to their accounts on a global basis, as well as identify business development opportunities that will increase annual GP contribution. This opportunity is based in Penang. Job Responsibilities: The two key duties of a National Account Manager are business retention and development of existing and new accounts, and both include tactical and strategic responsibilities. Tactical Responsibilities Tactical retention responsibilities for assigned accounts include: Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations Create, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance Penetrate organizational structure and develop relationship beyond main points of contact for Global & MNC accounts defined by JAS. To achieve the assigned targets accounts and GP level set by the company Ensure each branch servicing the account understands the SOPs and executes accordingly Maintain rates and assess yields on a monthly basis Monitor account for timely payments and assist with collections on past due invoices Set up internal reports to monitor our performance in meeting critical milestones Immediately communicate any issues or exceptions to Operations Enter all meeting notes, action items, complaints, compliments into CRM and distribute to appropriate people in global network Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution Manage and lead business reviews; establish a quarterly review cycle, at a minimum Engage Sales and Operations to participate in client meetings, presentations, and business reviews When necessary, travel within region to visit accounts/account sites and branches to review procedures and maintain customer information/satisfaction Update status of progress on business opportunities Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities Ensure all company policies and regulatory requirements are adhered to Strategic Responsibilities Understand accounts' business strategy, objectives and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints Continuously pursue and implement more efficiency and cost reduction measures Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support Identify new & existing growth opportunities (GAM & MNC accounts) and develop a strategy to secure opportunities with the appropriate internal resources Create a business development plan with short- and long-term business objectives, initiatives and quantified value-added contributions. Job Requirements: Minimum five years' experience in the industry, or a related service industry Minimum one-year operational experience in the service(s) the account utilizes Strong computer skills including Microsoft Office suite Good analytical and program management skills; ability to define, develop and document business processes and procedures Strong customer service, problem-solving, and interpersonal skills Internal/external sales skills Excellent organizational skills Excellent written and verbal skills, including presentation skills Troubleshooting and problem resolution skills Leads by example Sense of urgency Creative Responds easily to changing demands Detail oriented, able to multitask and meet deadline Self-motivated, able to work in a team and independently
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Malaysia
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Permanent
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Negotiable
