Executive recruitment company, Monroe Consulting Malaysia is partnering with a leading global freight forwarding company, providing end-to-end supply chain solutions worldwide. The company is now looking to hire a Team Lead (Control Tower Operations).
This role plays a critical part in ensuring operational excellence, end-to-end supply chain visibility, and timely delivery of shipments across multiple transport modes, while leading and coaching a team of Operations Coordinators to meet performance, cost, and quality targets.
Job Responsibilities:
- Lead, coach, and support a team of Operations Coordinators to ensure smooth daily operations and issue resolution.
- Act as the first escalation point for operational issues and guide the team in problem-solving.
- Oversee shipment bookings, transport planning, and coordination with suppliers, carriers, and internal stakeholders.
- Monitor service provider performance and compliance and identify continuous improvement opportunities.
- Manage shift schedules, workload, overtime, and leave planning to ensure business continuity.
- Maintain proactive communication with customers and supply chain stakeholders; handle escalated incidents and deviations.
- Support supplier onboarding and ensure compliance with operational SOPs.
- Assist in KPI tracking, reporting, and preparation of operational reviews.
Job Requirements:
- Minimum 4 years of experience in transport management or freight forwarding
- Proven experience in a similar operational role, ideally in a 4PL or Control Tower environment.
- Exposure to AOG/non-AOG shipments.
- Strong understanding of logistics processes, transport operations, and supply chain visibility.
- Proficient in MS Office (Excel, PowerPoint, Word; Visio is a plus).
- Excellent communication skills in English; additional languages a plus.
- Hands-on, proactive, and able to work under pressure.
- Willingness to work rotational 24/7 shifts.
