Monroe Consulting Group is recruiting on behalf of a global leader in industrial equipment technology, specializing in the design, manufacturing, and servicing of industrial equipment and systems. Serving industries such as food processing, pharmaceuticals, semiconductors, and chemicals, the company provides tailored solutions, backed by strong technical support and after-sales service.
We are seeking a hands-on and technically proficient Technical Service and Support Manager to lead service and maintenance operations in Thailand. This role is ideal for a mechanically inclined leader with a strong background in industrial equipment maintenance, team supervision, and customer service excellence.
Job Responsibilities
Oversee daily operations of the workshop and technical support activities, ensuring timely and high-quality service delivery
Lead and mentor a team of technicians and service staffs, fostering a culture of safety and accountability
Manage service schedules, job assignments, and resource planning to meet customer expectations
Ensure compliance with company standards, safety protocols, and technical procedures
Liaise with clients to understand service needs and provide technical support when required
Monitor inventory levels, spare parts usage, and workshop tools to maintain operational readiness
Support continuous improvement initiatives and contribute to service process optimization
Job Requirements
Proven experiences in technical support or service management, preferably in industrial equipment or rotating machinery
Strong leadership and team coordination skills
Solid understanding of mechanical systems, diagnostics, and repair procedures
Familiarity with safety standards and maintenance documentation
Good communication skills in Thai and English
